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Refund Policy

This statement was last updated on 29 August 2025.
 

This policy applies to all purchases made from [Your Store Name] in Australia.

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Returns for Faulty or Damaged Goods Only

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We do not accept returns or offer refunds for change of mind, buyer's remorse, or unwanted items.
We will only process returns or exchanges for goods that are:

  • Faulty (manufacturing defects),

  • Damaged during transit (visible on delivery), or

  • Incorrectly supplied (not what you ordered).

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Blind Box & Mystery Item Policy

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All sales of blind box items, mystery packs, gachapon, or similar randomised products are FINAL.
Once the sealed packaging is opened or tampered with:

  • No refunds or exchanges will be granted based on the specific character, item received, or dissatisfaction with the result.

  • The only exception is if the item inside has a verifiable manufacturing defect (e.g., broken, missing parts, significant paint flaws). Proof is required.

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Non-Returnable Items

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The following items cannot be returned for any reason unless they arrive physically damaged, faulty, or incorrect:

  • Blind box/mystery items (once outer seal is broken)

  • Opened trading cards or card packs

  • Apparel, plushies, accessories, or wearable items (for hygiene reasons)

  • Digital products, gift cards, or downloadable content

  • Clearance or final sale items (explicitly marked as such)

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Faulty, Damaged or Incorrect Items Process

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  1. Contact Us: Email keji77429@gmail.com within 7 days of delivery with:

    • Your order number

    • Clear photos/video showing the defect, damage, or incorrect item

    • A description of the issue

  2. Assessment: We will review your evidence. We may require return of the item for inspection.

  3. Approval: If approved, we will provide a Return Authorisation (RA) number and return address.

  4. Return Shipping: For genuinely faulty, damaged, or incorrect items, we will email you a prepaid return label or reimburse standard return shipping costs upon receipt and verification. Keep your postage receipt.

  5. Resolution: Upon receipt and verification of the fault:

    • We will replace the item (if available), OR

    • Issue a refund to your original payment method (excluding original shipping costs unless the entire order was faulty/incorrect).

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Refunds

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  • Refunds are only processed for approved faulty, damaged, or incorrect items.

  • Refunds exclude original shipping fees (unless the entire order was faulty/incorrect).

  • Processing time: 2-5 business days after approval. Allow 3-10 business days for funds to appear in your account.

  • Store credit may be offered at our discretion if a replacement is unavailable.

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Australian Consumer Law (ACL) 

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Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

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Contact

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For returns enquiries only:

  • Email: keji77429@gmail.com (Subject: Return Request - [Order Number])

  • Do not send returns without prior authorisation and an RA number.

  • Processing Hours: Mon-Fri, 9am-5pm AEST (excluding public holidays)

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